Inbound Messages to the WhatsApp Sandbox are Failing

Incident Report for Twilio

Resolved

Inbound messages to WhatsApp Sandbox is operating normally at this time. This incident has been resolved.

Posted Feb 25, 2022 - 09:32 PST

Monitoring

We are observing recovery with the WhatsApp Sandbox accepting incoming messages. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 25, 2022 - 07:48 PST

Update

The WhatsApp Sandbox is not accepting incoming messages. Our engineering team has been alerted and is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 25, 2022 - 05:59 PST

Investigating

The WhatsApp Sandbox is not accepting incoming messages. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 25, 2022 - 04:54 PST

This incident affected: PROGRAMMABLE MESSAGING (WhatsApp Messaging).