SMS Delivery Failures to Indonesia's XL Axiata (Axis)

Incident Report for Twilio

Resolved

We are no longer experiencing delivery failures to Indonesia's XL Axiata (Axis). This incident has been resolved.

Posted Nov 18, 2020 - 23:01 PST

Update

We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 18, 2020 - 19:05 PST

Update

We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 18, 2020 - 17:05 PST

Update

We are experiencing SMS delivery failures sending to Indonesia's XL Axiata. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 18, 2020 - 16:07 PST

Investigating

Our monitoring systems have detected a potential issue with SMS Delivery Failures to Indonesia's XL Axiata (Axis). Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 18, 2020 - 15:59 PST

This incident affected: CARRIER NETWORK (SMS, APAC).