Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Connectivity Lost on 4% of Super SIM Devices
Incident
Report for Twilio
Resolved
The issue with Super SIM data sessions has been resolved and services are operating normally at this time. This incident has now been resolved
Monitoring
Devices that attempted to reconnect immediately after losing connectivity should have been able to successfully reconnect to the redundant instances while the impacted one recovered. We will continue to monitor. We will provide another update in 2 hours or as soon as more information becomes available.
Update
Beginning at 08:18 UTC we observed 4% of active data sessions on Super SIM being dropped. We are investigating an issue where devices using Super SIM may experience the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Investigating
Beginning at 08:18 UTC we observed 4% of active data sessions on Super SIM being dropped. We are investigating an issue where devices using Super SIM may experience the issue. We will provide another update in 1 hour or as soon as more information becomes available.
This incident affected: INTERNET OF THINGS (Super SIM).