The issue with Super SIM data sessions has been resolved and services are operating normally at this time. This incident has now been resolved
Posted May 19, 2023 - 03:08 PDT
Monitoring
Devices that attempted to reconnect immediately after losing connectivity should have been able to successfully reconnect to the redundant instances while the impacted one recovered. We will continue to monitor. We will provide another update in 2 hours or as soon as more information becomes available.
Posted May 19, 2023 - 02:48 PDT
Update
Beginning at 08:18 UTC we observed 4% of active data sessions on Super SIM being dropped. We are investigating an issue where devices using Super SIM may experience the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted May 19, 2023 - 01:55 PDT
Investigating
Beginning at 08:18 UTC we observed 4% of active data sessions on Super SIM being dropped. We are investigating an issue where devices using Super SIM may experience the issue. We will provide another update in 1 hour or as soon as more information becomes available.
