Intermittent issues in submitting support tickets

Incident Report for Twilio

Resolved

Intermittent issues in submitting support tickets have been resolved and all service are operating normally at this time.

Posted Jan 12, 2017 - 06:41 PST

Update

We have seen an improvement in the success rate for submitting support tickets, and continue to work on the issue. We will provide the next update within 30 minutes.

Posted Jan 12, 2017 - 06:12 PST

Investigating

We are currently investigating an issue with the support center. Customers may intermittently be unable to submit support tickets. We will provide an update within 30 minutes.

Posted Jan 12, 2017 - 05:36 PST

This incident affected: TWILIO PLATFORM (Customer Support Center).