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        SMS Delivery Delays to MTN Network in Multiple African Countries

        Incident Report for Twilio

        Resolved

        We are no longer experiencing SMS delivery delays when sending messages to Multiple MTN Networks in multiple African countries like Nigeria, Ghana, Uganda, and Benin. This incident has been resolved.
        Posted Jul 25, 2025 - 01:13 PDT

        Monitoring

        We are seeing signs of recovery in SMS delivery delays when sending messages to multiple MTN networks across several African countries, including Nigeria, Ghana, Uganda, and Benin. Our team will continue to monitor the service closely to ensure full restoration. We will provide another update in 2 hours or sooner if additional information becomes available.
        Posted Jul 24, 2025 - 23:29 PDT

        Update

        We are still experiencing SMS delivery delays to Multiple MTN Networks in multiple African countries like Nigeria, Ghana, Uganda, and Benin. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Posted Jul 24, 2025 - 14:35 PDT

        Update

        We are still experiencing SMS delivery delays to Multiple MTN Networks in multiple African countries like Nigeria, Ghana, Uganda, and Benin. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Jul 23, 2025 - 14:41 PDT

        Update

        We are still experiencing SMS delivery delays to Multiple MTN Networks in multiple African countries like Nigeria, Ghana, Uganda, and Benin. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Posted Jul 22, 2025 - 22:42 PDT

        Update

        We are still experiencing SMS delivery delays to Multiple MTN Networks in multiple African countries like Nigeria, Ghana, Uganda, and Benin. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Posted Jul 22, 2025 - 14:36 PDT

        Update

        We are still experiencing SMS delivery delays to Multiple MTN Networks in multiple african countries like Nigeria, Ghana, Uganda, and Benin. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Jul 22, 2025 - 10:37 PDT

        Update

        We continue to experiencing SMS delivery delays to Multiple MTN Networks in Nigeria, Ghana, Uganda, and Benin. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 or as soon as more information becomes available.
        Posted Jul 22, 2025 - 08:37 PDT

        Investigating

        We are experiencing SMS Delivery Delays to MTN in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Jul 22, 2025 - 07:48 PDT
        This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).