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Inbound Calls to Spanish Phone Numbers are Failing to Connect
Incident Report for Twilio
Resolved
The issue affecting inbound calls to Twilio Spanish Phone Numbers has been resolved, and the service is functioning normally at this time.
Posted Jul 30, 2020 - 01:50 PDT
Monitoring
We have started seeing recovery for inbound calls to Twilio Spanish Phone Numbers. We will continue to monitor to ensure a full recovery.
Posted Jul 30, 2020 - 01:14 PDT
Update
We are continuing to investigate this issue and will provide an update within 2 hours.
Posted Jul 30, 2020 - 01:01 PDT
Update
We are continuing to investigate this issue.
Posted Jul 29, 2020 - 23:50 PDT
Investigating
Our monitoring systems have detected a potential issue in inbound voice calls to a subset of Twilio phone numbers in Spain. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Posted Jul 29, 2020 - 23:36 PDT
This incident affected: PROGRAMMABLE VOICE (PSTN) and CARRIER NETWORK (Voice, Europe).