Voice Call Failures from Network Subscribers to a Subset of Twilio Philippines Phone Numbers

Incident Report for Twilio

Resolved

The incident has been resolved and voice calls from network subscribers to a subset of Twilio Philippines Phone Numbers are operating normally.

Posted Apr 17, 2026 - 03:55 PDT

Monitoring

We have observed a recovery in voice calls from network subscribers to Twilio Philippines Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 17, 2026 - 02:33 PDT

Identified

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Philippines Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 17, 2026 - 02:04 PDT

Investigating

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Philippines Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 17, 2026 - 01:56 PDT

This incident affected: CARRIER NETWORK (Voice, APAC).