Conversations and Flex Customers impacted in US region

Incident Report for Twilio

Resolved

The issue with Conversations and Flex service has been resolved. The service is operating normally at this time.

Posted Mar 04, 2025 - 08:07 PST

Monitoring

Conversations and Flex in US region are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 04, 2025 - 06:10 PST

Investigating

Conversations and Flex customers in US region were impacted with 500s errors for a short duration of time 13:40 and 13:55PM UTC. The issue is now mitigated

Posted Mar 04, 2025 - 06:00 PST

This incident affected: FLEX (Flex Conversations).