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Carriers around the world are experiencing capacity issues because of increased demand on their networks due to COVID-19. This may result in voice quality issues, busy signals, or other errors on your phone calls. Twilio continues to monitor the health of the global carrier networks and we are publishing the most up-to-date information on our Worldwide Telephony Network Congestion page.
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Voice Intermittent Inbound call Congestion - Australia
Incident
Report for Twilio
Resolved
We are observing successful inbound calls towards Australian landline numbers and congestion issue has been addressed. This incident is now resolved.
Update
Our carrier partner has identified the underlying issue and working on a resolution as a topmost priority. We will provide an update as soon as we have additional information.
Identified
Our carrier partner has identified the underlying issue and working on a resolution as a topmost priority. We will provide an update as soon as we have additional information.
Investigating
We’re seeing Inbound calls fail with congestion on Australian Landline numbers and users may hear a recorded announcement “The service to the telecommunication network you are calling is congested, please try again later”. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
This incident affected: CARRIER NETWORK (Voice, APAC).
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