Whatsapp inbound and outbound messages are experiencing delays

Incident Report for Twilio

Resolved

Our engineers have monitored the fix and confirmed the issue with WhatsApp, where inbound and outbound messages were experiencing delays, has been resolved. All services are now operating normally at this time.

Posted Jul 17, 2025 - 15:32 PDT

Update

[MONITORING] Messages have finished dequeuing. All inbound and outbound traffic for Whatsapp is operational again. We will be providing our next update within the next 4 hours, or as soon as more information is available.

Posted Jul 17, 2025 - 15:10 PDT

Update

[MONITORING] Messages have finished dequeuing. All inbound and outbound traffic for Whatsapp is operational again.

Posted Jul 17, 2025 - 13:31 PDT

Update

We are continuing to "monitor as messages dequeue".

Posted Jul 17, 2025 - 13:10 PDT

Identified

We have implemented a fix and will be monitoring as messages dequeue.

Posted Jul 17, 2025 - 12:45 PDT

Update

We are continuing to investigate this issue.

Posted Jul 17, 2025 - 12:14 PDT

Investigating

We are investigating delays in Whatsapp where inbound and outbound messages are experiencing delays. We expect to provide another update in 1 hour or as soon as more information becomes available

Posted Jul 17, 2025 - 12:10 PDT

This incident affected: ACCOUNT SECURITY (Verify) and PROGRAMMABLE MESSAGING (Messaging Services).