SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in Italy

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to affected networks in Italy is operating normally.

Posted May 29, 2026 - 05:03 PDT

Monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 29, 2026 - 03:16 PDT

Update

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted May 29, 2026 - 02:36 PDT

Update

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 29, 2026 - 00:04 PDT

Investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 28, 2026 - 23:03 PDT

This incident affected: CARRIER NETWORK (SMS, Europe).