Video Compositions Service Delays

Incident Report for Twilio

Resolved

The incident that affected processing time of Programmable Video compositions has been resolved, and processing time for new compositions has returned to normal levels.

Posted Apr 29, 2020 - 13:28 PDT

Monitoring

Our engineers have deployed additional resources and we are working through the backlog of compositions that need to be processed.

Posted Apr 29, 2020 - 11:27 PDT

Update

Engineers are currently working on expediting video compositions; we will provide additional information as quickly as possible.

Posted Apr 29, 2020 - 07:26 PDT

Identified

We are currently experiencing higher than usual Video composition service waiting times.
This results in 5+ hours waiting for the compositions to come.
Our engineers are actively working on addressing the bottleneck and we expect it to be resolved within 8-10 hours

Posted Apr 29, 2020 - 04:46 PDT

This incident affected: PROGRAMMABLE VIDEO (Compositions).