IoT Console Currently Unable to Accept Paypal

Incident Report for Twilio

Resolved

We are no longer seeing issues accepting PayPal as a new form of payment within the IoT Console Orders page. This incident has been resolved.

Posted Mar 02, 2022 - 19:05 PST

Monitoring

We are observing recovery with the issues accepting PayPal as a new form of payment within the IoT Console Orders page. We will continue to monitor for system stability. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Mar 02, 2022 - 18:37 PST

Update

The issue accepting PayPal as a new form of payment within the IoT Console Orders page has been identified. We are actively working with engineering to resolve this issue. As a workaround, customers can add PayPal as a form of payment via the main Twilio Console Billing page, which will then be available for selection via the IoT Console Orders page. Previously added PayPal and credit card forms of payment are not impacted. We expect to provide another update in 1 day or as soon as more information becomes available.

Posted Mar 02, 2022 - 09:19 PST

Identified

The issue accepting PayPal as a new form of payment within the IoT Console Orders page has been identified. We are actively working with engineering to resolve this issue. As a workaround, customers can add PayPal as a form of payment via the main Twilio Console Billing page, which will then be available for selection via the IoT Console Orders page. Previously added PayPal and credit card forms of payment are not impacted. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Mar 01, 2022 - 17:38 PST

Update

We are still experiencing issues accepting PayPal as a new form of payment within the IoT Console Orders page. As a workaround, customers can add PayPal as a form of payment via the main Twilio Console Billing page, which will then be available for selection via the IoT Console Orders page. Previously added PayPal and credit card forms of payment are not impacted. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Mar 01, 2022 - 17:20 PST

Update

We are still experiencing issues accepting PayPal as a new form of payment within the IoT Console Orders page. As a workaround, customers can add PayPal as a form of payment via the main Twilio Console Billing page, which will then be available for selection via the IoT Console Orders page. Previously added PayPal and credit card forms of payment are not impacted. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Mar 01, 2022 - 13:23 PST

Update

We are still experiencing issues accepting Paypal as a new form of payment within the IoT Console Orders page. As a workaround, customers can add Paypal as a form of payment via the main Twilio Console Billing page, which will then be available for selection via the IoT Console Orders page. Previously added Paypal and credit card forms of payment are not impacted. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 01, 2022 - 11:37 PST

Update

We are experiencing issues accepting Paypal as a form of payment within the IoT Console. Credit card payments are not impacted. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 01, 2022 - 10:48 PST

Investigating

Our monitoring systems have detected a potential issue with the Paypal button not functioning within the IoT Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 01, 2022 - 10:37 PST

This incident affected: DEVELOPER TOOLS (Console).