SMS Delivery Delays and Failures Between Twilio Phone Numbers and Multiple Networks in Thailand

Incident Report for Twilio

Update

Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and network subscribers on multiple networks in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 15, 2026 - 02:55 PDT

Identified

Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and network subscribers on multiple networks in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 15, 2026 - 01:54 PDT

Update

Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and network subscribers on multiple networks in Thailand. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 15, 2026 - 00:20 PDT

Investigating

Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and network subscribers on multiple networks in Thailand. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 14, 2026 - 23:20 PDT

This incident affects: CARRIER NETWORK (SMS, APAC).