SMS Delivery Failures to Claro Brazil

Incident Report for Twilio

Resolved

We are no longer experiencing delivery failures to Claro Brazil. This incident has been resolved.

Posted Nov 19, 2020 - 22:25 PST

Update

We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Nov 19, 2020 - 20:28 PST

Update

We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Nov 19, 2020 - 12:40 PST

Update

We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 19, 2020 - 08:45 PST

Update

We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 19, 2020 - 06:45 PST

Investigating

We are experiencing intermittent SMS delivery failures when sending to Claro network in Brazil from Brazil domestic numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 19, 2020 - 05:45 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).