Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      SMS Delivery Failures to Claro Brazil
      Incident Report for Twilio
      Resolved
      We are no longer experiencing delivery failures to Claro Brazil. This incident has been resolved.
      Posted Nov 19, 2020 - 22:25 PST
      Update
      We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
      Posted Nov 19, 2020 - 20:28 PST
      Update
      We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Posted Nov 19, 2020 - 12:40 PST
      Update
      We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Posted Nov 19, 2020 - 08:45 PST
      Update
      We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Posted Nov 19, 2020 - 06:45 PST
      Investigating
      We are experiencing intermittent SMS delivery failures when sending to Claro network in Brazil from Brazil domestic numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Posted Nov 19, 2020 - 05:45 PST
      This incident affected: CARRIER NETWORK (SMS, Latin America).