SMS and MMS Delivery Report Delays to US Networks

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery report delays when sending messages to Verizon and MMS delivery report delays when sending to all networks in the US when sending from toll free numbers. This incident has been resolved.

Posted Dec 07, 2022 - 18:15 PST

Monitoring

We are observing recovery in SMS delivery report delays when sending messages to Verizon, and MMS delivery report delays when sending to all networks in the US when sending from toll free numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30. minutes or as soon as more information becomes available.

Posted Dec 07, 2022 - 17:45 PST

Update

We are experiencing SMS delivery report delays when sending messages to Verizon, and MMS delivery report delays when sending to all networks in the US when sending from toll free numbers. Customers may see SMS and MMS delivery statuses not update in a timely fashion when sending to the US networks from a toll free number. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 07, 2022 - 17:16 PST

Investigating

We are experiencing SMS delivery report delays when sending messages to Verizon when sending from toll free numbers. Customers may see SMS delivery statuses not update in a timely fashion when sending to the Verizon network from a toll free number. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 07, 2022 - 17:02 PST

This incident affected: CARRIER NETWORK (SMS Toll-Free, North America).