SMS Delivery Delays to Multiple Networks in Brazil via Subset of Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Brazil via subset of short codes. This incident has been resolved

Posted Jan 21, 2026 - 10:58 PST

Update

We are observing recovery in Delays to Multiple Networks in Brazil via Subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Jan 21, 2026 - 05:48 PST

Update

We are observing recovery in Delays to Multiple Networks in Brazil via Subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jan 21, 2026 - 01:48 PST

Update

We are observing recovery in Delays to Multiple Networks in Brazil via Subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 20, 2026 - 23:48 PST

Update

We are observing recovery in Delays to Multiple Networks in Brazil via Subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 20, 2026 - 21:52 PST

Monitoring

We are observing recovery in Delays to Multiple Networks in Brazil via Subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 20, 2026 - 19:58 PST

Investigating

We are experiencing Delays to Multiple Networks in Brazil via Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 Hour or as soon as more information becomes available.

Posted Jan 20, 2026 - 19:10 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).