SMS Delivery Failures to CNT Carrier in Ecuador

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Aug 20, 2025 - 00:47 PDT

Monitoring

We are observing successful SMS delivery sending to the CNT network in Ecuador. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 19, 2025 - 23:05 PDT

Update

We continue experiencing SMS delivery failures sending to CNT network in Ecuador. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Aug 19, 2025 - 17:44 PDT

Update

We continue experiencing SMS delivery failures sending to CNT network in Ecuador. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Aug 19, 2025 - 13:51 PDT

Update

We continue experiencing SMS delivery failures sending to CNT network in Ecuador. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 19, 2025 - 11:47 PDT

Update

We are experiencing SMS delivery failures sending to CNT network in Ecuador. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.

Posted Aug 19, 2025 - 10:58 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 19, 2025 - 10:50 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).