Inbound Call Failures to a Subset of Twilio Poland Numbers

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Jun 18, 2021 - 01:45 PDT

Update

The issue affecting inbound calls to Twilio Poland phone numbers has been resolved, and the service is functioning normally at this time.

Posted Jun 18, 2021 - 01:45 PDT

Monitoring

We have started seeing recovery for inbound calls to Twilio Poland phone numbers for the last 45 minutes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 18, 2021 - 01:00 PDT

Update

We are continuing to investigate the issue of call failures to a subset of Twilio Poland numbers with our carrier partner. We expect to provide another update in 8 hours or as soon as we have more information.

Posted Jun 17, 2021 - 23:45 PDT

Update

We are continuing to investigate the issue of call failures to a subset of Twilio Poland numbers with our carrier partner. We expect to provide another update in 4 hours or as soon as we have more information.

Posted Jun 17, 2021 - 19:45 PDT

Update

We are continuing to investigate the issue causing failures when calling inbound to a subset of Twilio's Poland numbers. We will provide an update in two hours or as soon as we have more information.

Posted Jun 17, 2021 - 17:46 PDT

Investigating

Our monitoring systems have detected a potential issue with Inbound Call Failures to subsets of Twilio's Poland numbers. Our engineering team has been alerted and is actively investigating. We will provide an update in one hour or as soon as we have more information.

Posted Jun 17, 2021 - 16:46 PDT

This incident affected: CARRIER NETWORK (Voice, Europe).