Elevated level of errors for API requests

Incident Report for Twilio

Resolved

All systems are operating normally

Posted May 08, 2019 - 17:59 PDT

Monitoring

We have seen recovery of network traffic reaching all Twilio services. A small percentage of requests between 3.56pm and 4.33pm PST were affected and returned HTTP 502 errors to API requests. We will continue to monitor service performance.

Posted May 08, 2019 - 16:57 PDT

Update

We are continuing to work on a fix for this issue.

Posted May 08, 2019 - 16:43 PDT

Update

We are working with our network provider to resolve this issue. Currently a small percentage of traffic to Twilio REST API can return a HTTP 502 error code.

Posted May 08, 2019 - 16:37 PDT

Identified

We have identified an increased level of errors of API requests due to networking issues. We are working on the resolution.

Posted May 08, 2019 - 16:21 PDT

This incident affected: FLEX (TaskRouter) and DEVELOPER TOOLS (REST API).