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Elevated level of errors for API requests
Incident Report for Twilio
Resolved
All systems are operating normally
Posted 2 months ago. May 08, 2019 - 17:59 PDT
Monitoring
We have seen recovery of network traffic reaching all Twilio services. A small percentage of requests between 3.56pm and 4.33pm PST were affected and returned HTTP 502 errors to API requests. We will continue to monitor service performance.
Posted 2 months ago. May 08, 2019 - 16:57 PDT
Update
We are continuing to work on a fix for this issue.
Posted 2 months ago. May 08, 2019 - 16:43 PDT
Update
We are working with our network provider to resolve this issue. Currently a small percentage of traffic to Twilio REST API can return a HTTP 502 error code.
Posted 2 months ago. May 08, 2019 - 16:37 PDT
Identified
We have identified an increased level of errors of API requests due to networking issues. We are working on the resolution.
Posted 2 months ago. May 08, 2019 - 16:21 PDT
This incident affected: CONTACT CENTER (TaskRouter) and TWILIO PLATFORM (REST API).