Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Issues with Stopping Recurring Charges on Console
Incident
Report for Twilio
Resolved
The billing processing issue that caused changes to recurring charges to not take effect is resolved and billing is operating normally at this time.
Monitoring
We are observing recovery for the billing processing issues that caused recurring charges to not take effect. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Update
We are observing recovery for the billing processing issues that caused recurring charges to not take effect. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Update
We are experiencing billing processing issues on the Twilio platform. Customers requesting to stop recurring charges in console may not see changes being implemented. Our engineering team is actively investigating the root cause. We will provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected potential issues with Recurring Charges and Account Closures. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: TWILIO PLATFORM (Billing).