Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      Toll-Free SMS Delivery Delays to Verizon
      Incident Report for Twilio
      Resolved
      We are no longer experiencing delivery delays of concatenated messages to Verizon. This incident has been resolved.
      Posted Oct 09, 2020 - 17:25 PDT
      Monitoring
      We are observing successful SMS delivery of concatenated messages to Verizon users for the last 5 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Posted Oct 09, 2020 - 16:20 PDT
      Update
      We are still experiencing Twilio Toll-Free SMS delivery delays when sending concatenated messages to Verizon users in the US for a subset of our customers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted Oct 09, 2020 - 15:48 PDT
      Update
      We are experiencing Twilio Toll-Free SMS delivery delays when sending concatenated messages to Verizon users in the US for a subset of our customers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Posted Oct 09, 2020 - 14:22 PDT
      Investigating
      Our monitoring systems have detected a potential issue with Toll-Free SMS delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Posted Oct 09, 2020 - 14:11 PDT
      This incident affected: CARRIER NETWORK (SMS Toll-Free, North America).