We are no longer experiencing delivery delays of concatenated messages to Verizon. This incident has been resolved.
Posted Oct 09, 2020 - 17:25 PDT
Monitoring
We are observing successful SMS delivery of concatenated messages to Verizon users for the last 5 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
Posted Oct 09, 2020 - 16:20 PDT
Update
We are still experiencing Twilio Toll-Free SMS delivery delays when sending concatenated messages to Verizon users in the US for a subset of our customers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Oct 09, 2020 - 15:48 PDT
Update
We are experiencing Twilio Toll-Free SMS delivery delays when sending concatenated messages to Verizon users in the US for a subset of our customers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Oct 09, 2020 - 14:22 PDT
Investigating
Our monitoring systems have detected a potential issue with Toll-Free SMS delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Posted Oct 09, 2020 - 14:11 PDT
This incident affected: CARRIER NETWORK (SMS Toll-Free, North America).