SMS Delivery Delays and Failures Between Twilio Long Codes and Multiple Networks in Germany

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery between Twilio Long Codes and affected networks in Germany is operating normally.

Posted Apr 17, 2026 - 16:30 PDT

Update

We have observed a recovery in SMS delivery To And From Twilio for a Subset of Longcode In Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 17, 2026 - 12:23 PDT

Monitoring

Posted Apr 17, 2026 - 10:22 PDT

Update

Twilio customers continue to experience SMS delivery delays To And From Twilio for a Subset of Longcode In Germany. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Apr 17, 2026 - 08:25 PDT

Update

Twilio customers may be experiencing SMS delivery delays and failures between Twilio Long Codes and network subscribers on multiple networks in Germany. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 17, 2026 - 06:25 PDT

Investigating

Twilio customers may be experiencing SMS delivery delays To And From Twilio for a Subset of Longcode In Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 17, 2026 - 05:24 PDT

This incident affected: CARRIER NETWORK (SMS, Europe).