Inbound Call Failures to Multiple Countries in Europe From a Subset of Twilio Phone Numbers

Incident Report for Twilio

Resolved

The issue affecting inbound calls to Twilio Europe phone numbers has been resolved, and the service is functioning normally at this time.

Posted Jan 18, 2024 - 00:19 PST

Monitoring

We have started seeing recovery for inbound calls to Twilio Europe phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 17, 2024 - 22:26 PST

Investigating

We continue to observe inbound call failures to multiple countries in Europe from a subset of Twilio phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jan 17, 2024 - 20:20 PST

Identified

We continue to observe inbound call failures to multiple countries in Europe from a subset of Twilio phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 17, 2024 - 18:20 PST

Update

We continue to observe inbound call failures to to multiple countries in Europe from a subset of Twilio phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 17, 2024 - 17:12 PST

Monitoring

We have started seeing recovery for inbound call failures to multiple countries in Europe from a subset of Twilio phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 17, 2024 - 15:19 PST

Update

We continue to observe inbound call failures to to multiple countries in Europe from a subset of Twilio phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 17, 2024 - 14:54 PST

Investigating

We are observing inbound call failures to to multiple countries in Europe from a subset of Twilio phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 17, 2024 - 14:01 PST

This incident affected: CARRIER NETWORK (Voice, Europe).