SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Mexico

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to network subscribers on affected networks in Mexico is operating normally.

Posted Jun 15, 2026 - 15:26 PDT

Monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to network subscribers on multiple networks in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 15, 2026 - 13:26 PDT

Identified

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric and Long Codes to network subscribers on multiple networks in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 15, 2026 - 12:53 PDT

Investigating

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric and Long Codes to network subscribers on multiple networks in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 15, 2026 - 12:52 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).