SMS Delivery Delays to All Networks in Colombia Over a Subset Of Short Codes

Incident Report for Twilio

Resolved

The incident causing SMS delays to all networks in Colombia over a subset of short codes was determined to affect only a very small number of Twilio customers. Affected customers have been contacted directly, and this incident will be closed.

Posted Dec 15, 2023 - 15:50 PST

Investigating

We are experiencing SMS delivery delays when sending to all networks in Colombia from a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 15, 2023 - 15:48 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).