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Issues related to Zipwhip's Services
System Metrics
Twilio Accounts may not be Able to Capture Speech Using Gather
Incident
Report for Twilio
Resolved
We have observed full recovery from the Speech Recognition issue in the US1 region that affected a small portion of calls using Gather. The incident is now resolved.
Update
We are observing recovery from the Speech Recognition issue in the US1 region that affected a small portion of calls using Gather. We will continue monitoring and provide another update within 2 hours or sooner if there are any changes.
Monitoring
We are observing recovery from the Speech Recognition issue in the US1 region that affected a small portion of calls using Gather. We will continue monitoring and provide another update within 30 minutes or sooner if there are any changes.
Update
We are continuing to address an issue with Speech Recognition in the US1 region that may affect a small portion of calls using Gather. Users will experience increased delays when using Gather Speech. Our engineers are working closely with our provider to fully resolve the problem. We will share another update within 2 hours or sooner if more information becomes available.
Identified
We have detected a potential issue with Speech Recognition in us1 region. This will potentially impact a small portion of calls capturing speech using Gather. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with Speech Recognition. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: PROGRAMMABLE VOICE (Speech Recognition (Gather Speech)).