SMS Delivery Delays and Failures To and From a Subset of Twilio Numbers in Brazil

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays and failures when sending to and from a subset of Twilio numbers in Brazil. This incident has been resolved.

Posted May 15, 2025 - 17:53 PDT

Monitoring

We are observing recovery in SMS delivery delays and failures when sending to and from a subset of Twilio numbers in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 15, 2025 - 16:00 PDT

Update

We are experiencing SMS delivery delays and failures when sending to and from a subset of Twilio numbers in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 15, 2025 - 14:59 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays and failures to and from a subset of Twilio numbers in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 15, 2025 - 14:50 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).