Twilio Services
Issues related to Twilio’s Software
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      SMS Delivery Delays from Twilio Toll-Free Numbers to US Carriers
      Incident Report for Twilio
      Resolved
      We are no longer experiencing SMS delivery delays from Twilio Toll-Free Numbers at this time. This incident has been resolved.
      Posted Nov 28, 2022 - 03:03 PST
      Monitoring
      Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio Toll-Free Numbers at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

      Please find the current SMS delivery status from Twilio Toll-Free Numbers for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Operational)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Appalachian Wireless (status - Operational)
      Posted Nov 28, 2022 - 01:09 PST
      Investigating
      Due to sustained high traffic on the US carrier networks, we are currently experiencing SMS delivery delays from Twilio Toll-Free Numbers. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers.

      Please find the current SMS delivery status from Twilio Toll-Free Numbers for the major carriers below:
      US AT&T (status - Delayed and Failure)
      T-Mobile (status - Operational)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Appalachian Wireless (status - Operational)

      We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
      Posted Nov 27, 2022 - 23:26 PST
      This incident affected: CARRIER NETWORK (SMS Toll-Free, North America).