On Call Engineers are Investigating

Incident Report for Twilio

Resolved

We have fully investigated the webhook timeout in Programmable Voice issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Posted Mar 03, 2022 - 13:39 PST

Investigating

We've become aware of a potential issue with intermittent webhook timeouts causing dropped calls in Programmable Voice and 11205 errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 03, 2022 - 13:32 PST

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1, SIP Interface US1, Client Web US1, Client Mobile US1, Conference US1, Recording US1, Queue US1, Text-to-Speech US1, Recording Transcriptions US1, TwiML US1, Voice Insights US1, Speech Recognition (Gather Speech) US1).