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        SMS Delivery Delays to Multiple Networks in Turkey via Subset of Alphanumeric Sender IDs

        Incident Report for Twilio

        Resolved

        We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Turkey via subset of Alphanumeric sender IDs. This incident has been resolved.
        Posted Oct 28, 2024 - 20:14 PDT

        Update

        We are observing a good recovery in SMS delivery delays when sending messages to multiple networks in Turkey via subset of Alphanumeric sender IDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Oct 28, 2024 - 18:16 PDT

        Monitoring

        We are observing a good recovery in SMS delivery delays when sending messages to multiple networks in Turkey via subset of Alphanumeric sender IDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Oct 28, 2024 - 16:20 PDT

        Update

        Our engineers have identified the issue SMS delivery delays to multiple networks in Turkey via subset of Alphanumeric sender IDs and continue working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Oct 28, 2024 - 13:57 PDT

        Update

        Our engineers have identified the issue SMS delivery delays to multiple networks in Turkey via subset of Alphanumeric sender IDs and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Oct 28, 2024 - 11:57 PDT

        Identified

        Our engineers have identified the issue SMS delivery delays to multiple networks in Turkey via subset of Alphanumeric sender IDs and are working to deploy a fix. We expect to provide another update in 1 hours or as soon as more information becomes available.
        Posted Oct 28, 2024 - 11:07 PDT

        Update

        We are experiencing SMS delivery delays and failures to multiple networks in Turkey. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Oct 28, 2024 - 10:38 PDT

        Investigating

        Our monitoring systems have detected a potential issue SMS delivery in Turkey. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Oct 28, 2024 - 10:25 PDT
        This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).