SMS Delivery Delays to Multiple Networks in Turkey via Subset of Alphanumeric Sender IDs

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Turkey via subset of Alphanumeric sender IDs. This incident has been resolved.

Posted Oct 28, 2024 - 20:14 PDT

Update

We are observing a good recovery in SMS delivery delays when sending messages to multiple networks in Turkey via subset of Alphanumeric sender IDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 28, 2024 - 18:16 PDT

Monitoring

Posted Oct 28, 2024 - 16:20 PDT

Update

Our engineers have identified the issue SMS delivery delays to multiple networks in Turkey via subset of Alphanumeric sender IDs and continue working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 28, 2024 - 13:57 PDT

Update

Our engineers have identified the issue SMS delivery delays to multiple networks in Turkey via subset of Alphanumeric sender IDs and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 28, 2024 - 11:57 PDT

Identified

Our engineers have identified the issue SMS delivery delays to multiple networks in Turkey via subset of Alphanumeric sender IDs and are working to deploy a fix. We expect to provide another update in 1 hours or as soon as more information becomes available.

Posted Oct 28, 2024 - 11:07 PDT

Update

We are experiencing SMS delivery delays and failures to multiple networks in Turkey. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 28, 2024 - 10:38 PDT

Investigating

Our monitoring systems have detected a potential issue SMS delivery in Turkey. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 28, 2024 - 10:25 PDT

This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).