Delivery Degradation Longcode SMS Messages to and from Claro in Chile

Incident Report for Twilio

Resolved

This SMS issue has been resolved.

Posted Dec 23, 2019 - 17:37 PST

Monitoring

We are seeing recovery of the degradation for domestic longcode SMS messages sent to and from Claro handsets in Chile. We will continue to monitor.

Posted Dec 23, 2019 - 16:58 PST

Investigating

We are observing a delivery degradation for domestic longcode SMS messages sent to and from Claro handsets (730-03) in Chile. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.

Posted Dec 23, 2019 - 16:40 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).