SMS Delivery is delayed to handsets in Syria

Incident Report for Twilio

Resolved

We are no longer experiencing delivery delays on MTN Syria and Syriatel in the Syria. This incident has been resolved.

Posted Apr 30, 2020 - 18:19 PDT

Monitoring

We are seeing recovery for the SMS delays to handsets in Syria. We will continue to monitor the situation and provide another update as soon as possible.

Posted Apr 30, 2020 - 17:45 PDT

Update

We are observing message delivery issues for our messages submitted to MTN Syria and Syriatel (417-01 and 417-02) in the Syria. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.

Posted Apr 30, 2020 - 17:05 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 30, 2020 - 16:56 PDT