Automated Alert: Minimal Customer Impact

Incident Report for Twilio

Resolved

We have fully investigated the issue with elevated SMS filtering, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Posted Apr 20, 2023 - 09:56 PDT

Investigating

We've become aware of a potential issue with elevated SMS filtering (Error 30007) for a subset of outbound SMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 20, 2023 - 09:27 PDT

This incident affected: CARRIER NETWORK (SMS Long Code, North America, SMS Toll-Free, North America).