Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      SMS Delivery Failures to StarHub Network in Singapore
      Incident Report for Twilio
      Resolved
      We are no longer experiencing delivery failures to Singapore StarHub Network. This incident has been resolved.
      Posted Nov 18, 2020 - 13:50 PST
      Monitoring
      We are observing successful SMS delivery to Singapore StarHub Network since 9:45 AM PST. While we previously suspected delivery delays, we have now determined that traffic queued between 5:45 AM PST and 9:45 AM PST has not been delivered. We will continue to monitor to ensure full service recovery.
      Posted Nov 18, 2020 - 11:58 PST
      Update
      We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Posted Nov 18, 2020 - 10:43 PST
      Update
      In our investigation of SMS delivery issues to Singapore StarHub Network, we have identified that SMS are potentially delayed in delivery rather than failing. We will continue investigating this issue with our carrier partner. We expect to provide another update in 2 hours, or as soon as more information becomes available.
      Posted Nov 18, 2020 - 08:43 PST
      Investigating
      We are experiencing SMS delivery failures sending to Singapore StarHub Network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.
      Posted Nov 18, 2020 - 07:43 PST
      This incident affected: CARRIER NETWORK (SMS, APAC).