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SMS Delivery Failures to StarHub Network in Singapore
Incident Report for Twilio
Resolved
We are no longer experiencing delivery failures to Singapore StarHub Network. This incident has been resolved.
Posted Nov 18, 2020 - 13:50 PST
Monitoring
We are observing successful SMS delivery to Singapore StarHub Network since 9:45 AM PST. While we previously suspected delivery delays, we have now determined that traffic queued between 5:45 AM PST and 9:45 AM PST has not been delivered. We will continue to monitor to ensure full service recovery.
Posted Nov 18, 2020 - 11:58 PST
Update
We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Posted Nov 18, 2020 - 10:43 PST
Update
In our investigation of SMS delivery issues to Singapore StarHub Network, we have identified that SMS are potentially delayed in delivery rather than failing. We will continue investigating this issue with our carrier partner. We expect to provide another update in 2 hours, or as soon as more information becomes available.
Posted Nov 18, 2020 - 08:43 PST
Investigating
We are experiencing SMS delivery failures sending to Singapore StarHub Network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.
Posted Nov 18, 2020 - 07:43 PST
This incident affected: CARRIER NETWORK (SMS, APAC).