Increase in failed MMS messages

Incident Report for Twilio

Resolved

MMS delivery is operating normally at this time.

Posted Nov 13, 2016 - 14:48 PST

Monitoring

Between 1pm and 1:16pm Pacific Time, there was an increase in failed outgoing MMS messages originating from Twilio Short Codes, due to an issue with a carrier provider. We are no longer seeing errors with the carrier provider, but some MMS messages may be delayed.

Posted Nov 13, 2016 - 14:27 PST

Investigating

Twilio engineering is investigating an increase in the failure rate of outgoing MMS messages.

Posted Nov 13, 2016 - 13:47 PST

This incident affected: PROGRAMMABLE MESSAGING (MMS).