Inbound Call Failures to a Subset of Twilio Indonesian Phone Numbers

Incident Report for Twilio

Resolved

The issue affecting inbound calls to Twilio Indonesian Phone Numbers has been resolved, and the service is functioning normally at this time.

Posted Aug 31, 2020 - 19:58 PDT

Monitoring

We have started seeing recovery for inbound calls to Twilio Indonesian Phone Numbers. We will continue to monitor to ensure a full recovery. We will continue to monitor and provide further information as it is available.

Posted Aug 31, 2020 - 18:39 PDT

Update

We continue to observe a subset of call failures to Twilio Indonesian phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 31, 2020 - 17:48 PDT

Update

We are observing a subset of call failures to Twilio Indonesian phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 31, 2020 - 16:48 PDT

Investigating

Our monitoring systems have detected a potential issue impacting inbound calls to a subset of Twilio Indonesian Phone Numbers.
Our engineering team has been alerted and is actively investigating. We will provide another update within the next 30 minutes or sooner once more information becomes available.

Posted Aug 31, 2020 - 16:38 PDT

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1) and CARRIER NETWORK (Voice, APAC).