Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics

        API issue with Lookup Identity Match to Telus Canada

        Incident Report for Twilio

        Resolved

        The issue affecting intermittent API issue with Lookup Identity Match to Telus Canada has been resolved, and the service is functioning normally at this time.
        Posted Aug 16, 2023 - 20:57 PDT

        Monitoring

        We have started seeing recovery for intermittent API issue with Lookup Identity Match to Telus Canada. We will continue to monitor to ensure a full recovery. We expect to provide another update in next 30 minutes or as soon as more information becomes available.
        Posted Aug 16, 2023 - 20:40 PDT

        Update

        Our monitoring systems have detected an intermittent API issue with Lookup Identity Match to Telus Canada. Our engineering team has been alerted and is actively investigating. We will share an update in next 2 hours or as soon as we have more information.
        Posted Aug 16, 2023 - 20:23 PDT

        Investigating

        Our monitoring systems have detected an intermittent API issue with Lookup Identity Match to Telus Canada. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Aug 16, 2023 - 19:34 PDT
        This incident affected: ACCOUNT SECURITY (Lookup).