Subset of Israel Mobile Numbers Missing Voice and SMS Capabilities

Incident Report for Twilio

Resolved

Phone numbers from Israel has been resolved and is operating normally at this time.

Posted Aug 17, 2023 - 13:57 PDT

Monitoring

Phone numbers from Israel are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Aug 17, 2023 - 13:27 PDT

Update

Our engineering team is investigating an issue with Voice and SMS Capabilities with a subset of phone numbers from Israel. Customers will be able to buy phone numbers, however, Voice and SMS capabilities will not be available. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 17, 2023 - 12:16 PDT

Update

Our engineering team is investigating an issue with Voice and SMS Capabilities with a subset of phone numbers from Israel. Customers will be able to buy phone numbers, however, Voice and SMS capabilities will not be available. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 17, 2023 - 11:21 PDT

Investigating

Our monitoring systems have detected a potential issue with phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 17, 2023 - 10:50 PDT

This incident affected: PHONE NUMBERS.