On Call Engineers are Investigating 500 errors with Chat and Flex Products

Incident Report for Twilio

Resolved

The issue regarding 500 errors has been resolved and Chat and Flex products are operating normally at this time.

Posted 5 years ago. Sep 21, 2020 - 11:59 PDT

Update

Our engineering team has implemented a fix and we are seeing recovery for the issue. We are continuing to monitor the systems and will provide another update in 30 minutes or as soon as more information becomes available.

Posted 5 years ago. Sep 21, 2020 - 11:41 PDT

Update

Posted 5 years ago. Sep 21, 2020 - 11:12 PDT

Update

We are continuing to monitor for any further issues.

Posted 5 years ago. Sep 21, 2020 - 10:44 PDT

Monitoring

Our engineering team has implemented a fix and we are seeing recovery for the issue. We are monitoring the systems and will provide another update in 30 minutes or as soon as more information becomes available.

Posted 5 years ago. Sep 21, 2020 - 10:43 PDT

Update

We are experiencing 500 errors with Chat and Flex products. Customers may experience intermittent errors with SDKs and increased latency for responses. Flex initialization is impacted with this issue. Our engineering team is investigating this issue and we will provide another update in 30 minutes or as soon as more information becomes available.

Posted 5 years ago. Sep 21, 2020 - 10:31 PDT

Investigating

Our monitoring systems have detected a potential issue with 500 errors on the API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted 5 years ago. Sep 21, 2020 - 10:08 PDT

This incident affected: FLEX (Flex Application Platform), PROGRAMMABLE CHAT, and PROGRAMMABLE MESSAGING (Conversations).