A small percentage of MMS request are failing to be delivered

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery failures. This incident has been resolved.

Posted Aug 25, 2020 - 16:13 PDT

Update

The cause of the MMS delivery failures has been identified. Messages continue to be cleared from the queue and delivered. We will provide another update in 30 minutes.

Posted Aug 25, 2020 - 15:52 PDT

Identified

The cause of the MMS delivery failures has been identified. We are working with our carrier partner to alleviate the issue and restore service back to normal. Messages are in the process of being cleared from the queue and delivered. We will provide another update in 30 minutes.

Posted Aug 25, 2020 - 15:22 PDT

Update

We are experiencing MMS delivery failures (sending) with one of our partners. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 25, 2020 - 13:29 PDT

Update

We are experiencing MMS delivery failures (sending) with one of our partners. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 25, 2020 - 12:33 PDT

Update

Our monitoring systems have detected a potential issue with message failures. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 25, 2020 - 12:19 PDT

Update

We are continuing to investigate this issue.

Posted Aug 25, 2020 - 12:17 PDT

Investigating

Our monitoring systems have detected a potential issue with message failures. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 25, 2020 - 12:06 PDT

This incident affected: PROGRAMMABLE MESSAGING (MMS).