Some Customers Unable to Fetch Voice Call Recordings without Credentials

Incident Report for Twilio

Resolved

The issue in which a subset of customers were unable to fetch voice call recordings without providing credentials has been resolved. The voice call recording service is operating normally at this time.

Posted Mar 30, 2022 - 10:41 PDT

Monitoring

Voice call recording access is now operating normally, and we are no longer observing the issue in which a subset of customers could not access call recordings without credentials. We will continue monitoring this issue to ensure full system recovery for the next 30 minutes.

Posted Mar 30, 2022 - 10:06 PDT

Update

We are investigating an issue in which a subset of customers are unable to fetch voice call recordings without providing credentials. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 30, 2022 - 09:17 PDT

Investigating

We've become aware of a potential issue accessing voice call recordings without credentials. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 30, 2022 - 09:10 PDT

This incident affected: PROGRAMMABLE VOICE US1 (Recording US1).