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        SMS Delivery Failures to Multiple Networks in Bangladesh

        Incident Report for Twilio

        Resolved

        We continue investigating the issue with SMS Delivery Failures to Multiple Networks in Bangladesh. We have proceeded to contact the impacted customers directly while we continue working on a resolution with our carrier partner for Banglalink and Teletalk Networks. If you have any questions or concerns please reach out to support.
        Posted Jul 26, 2024 - 15:16 PDT

        Update

        We continue monitoring successful SMS deliveries to the Robi and GrameenPhone networks in Bangladesh. However, we continue to experience SMS delivery failures when sending messages over Banglalink and TeleTalk Networks in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Jul 26, 2024 - 14:15 PDT

        Update

        We are monitoring successful SMS deliveries to the Robi and GrameenPhone networks in Bangladesh. However, we continue to experience SMS delivery failures when sending messages over Banglalink and TeleTalk Networks in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Jul 25, 2024 - 14:17 PDT

        Update

        We continue monitoring successful SMS deliveries to the Robi network in Bangladesh. However, we continue to experience SMS delivery failures when sending messages over Grameen network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Jul 25, 2024 - 06:27 PDT

        Update

        We continue monitoring successful SMS deliveries to the Robi network in Bangladesh. However, we continue to experience SMS delivery failures when sending messages over Grameen network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Jul 24, 2024 - 06:32 PDT

        Update

        We continue monitoring successful SMS deliveries to the Robi network in Bangladesh. However, we continue to experience SMS delivery failures when sending messages over Grameen network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Jul 23, 2024 - 06:37 PDT

        Update

        We continue monitoring successful SMS deliveries to the Robi network in Bangladesh. However, we continue to experience SMS delivery failures when sending messages over Grameen network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Jul 23, 2024 - 06:29 PDT

        Update

        We continue monitoring successful SMS deliveries to the Robi network in Bangladesh. However, we continue to experience SMS delivery failures when sending messages over Grameen network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Jul 22, 2024 - 06:32 PDT

        Update

        We continue monitoring successful SMS deliveries to the Robi network in Bangladesh. However, we continue to experience SMS delivery failures when sending messages over Grameen network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Jul 21, 2024 - 06:32 PDT

        Update

        We are currently monitoring successful SMS deliveries to the Robi network in Bangladesh. However, we continue to experience SMS delivery failures when sending messages over Grameen Network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Jul 20, 2024 - 06:34 PDT

        Update

        We are currently monitoring successful SMS deliveries to the Robi network in Bangladesh. However, we continue to experience SMS delivery failures when sending messages over Grameen Network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Jul 19, 2024 - 06:34 PDT

        Update

        We are currently monitoring successful SMS deliveries to the Robi network in Bangladesh. However, we continue to experience SMS delivery failures when sending messages over Grameen Network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Posted Jul 19, 2024 - 02:53 PDT

        Update

        We are observing successful SMS delivery to Robi Network in Bangladesh and we are currently monitoring it. We are also experiencing SMS delivery failures when sending messages over Grameen Network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted Jul 18, 2024 - 18:53 PDT

        Investigating

        We are observing successful SMS delivery to Robi Network in Bangladesh and we are currently monitoring it. We are also experiencing SMS delivery failures when sending messages over Grameen Network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Jul 18, 2024 - 14:56 PDT

        Identified

        Our engineers have identified the issue causing SMS Delivery failurs sending to Robi Network in Bangladesh and are working with our partner carrier to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Jul 18, 2024 - 11:46 PDT

        Update

        We have detected that Multiple Networks are experiencing SMS delivery failures in Bangladesh. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Jul 18, 2024 - 10:39 PDT

        Investigating

        We are experiencing SMS delivery failures sending to Robi Network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Jul 18, 2024 - 10:24 PDT
        This incident affected: CARRIER NETWORK (SMS, APAC).
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