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        SMS Delivery Failures to MTN Rwanda

        Incident Report for Twilio

        Resolved

        We are no longer experiencing SMS delivery failures to MTN Rwanda. This incident has been resolved.
        Posted Aug 03, 2021 - 10:11 PDT

        Monitoring

        We are observing successful SMS delivery when sending to MTN Rwanda for the last 60 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Aug 03, 2021 - 08:21 PDT

        Update

        We are still experiencing SMS delivery failures when sending to MTN Rwanda. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Aug 03, 2021 - 06:46 PDT

        Update

        We are still experiencing SMS delivery failures when sending to MTN Rwanda (635-10). Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Aug 02, 2021 - 06:55 PDT

        Update

        We are still experiencing SMS delivery delays when sending messages to MTN Rwanda. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Posted Aug 01, 2021 - 15:00 PDT

        Update

        We are still experiencing SMS delivery delays when sending messages to MTN Rwanda (635-10), recently we noticed that some messages started failing as well beside some of them are still delayed. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 8 hour or as soon as more information becomes available.
        Posted Aug 01, 2021 - 07:00 PDT

        Update

        We are still experiencing SMS delivery delays when sending messages to MTN Rwanda (635-10), recently we noticed that some messages started failing as well beside some of them are still delayed. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.
        Posted Aug 01, 2021 - 03:06 PDT

        Update

        We are still experiencing SMS delivery delays when sending messages to MTN Rwanda (635-10). Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
        Posted Aug 01, 2021 - 01:05 PDT

        Investigating

        We are experiencing SMS delivery delays when sending messages to MTN Rwanda (635-10). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Aug 01, 2021 - 00:06 PDT