SMS Delivery Delays to Philippines Smart network over Pre-Registered Sender ID

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Philippines Smart network over Pre-Registered Sender ID. This incident has been resolved.

Posted Jun 10, 2022 - 07:56 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Philippines Smart network over Pre-Registered Sender ID. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 10, 2022 - 05:56 PDT

Update

We are continuing to investigate the issue SMS delivery delays when sending messages to Philippines Smart network over Pre-Registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jun 10, 2022 - 05:20 PDT

Update

We are continuing to investigate the issue SMS delivery delays when sending messages to Philippines Smart network over Pre-Registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 10, 2022 - 03:24 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to Philippines Smart network over Pre-Registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 10, 2022 - 02:27 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).