SMS and DLR delays over longcode to all operators in the US

Incident Report for Twilio

Resolved

We resolved the problem with delays in SMS delivery and with receiving delivery reports over longcodes for US operators.

Posted Dec 25, 2019 - 05:29 PST

Update

We continue to work with our Carrier Partner to resolve this issue. We'll provide the next update in 2 hours or as soon more information is available.

Posted Dec 25, 2019 - 04:01 PST

Investigating

We are observing delays with SMS delivery and with receiving delivery reports for 25% of outbound SMS over longcodes for all operators in US. We are working with our carrier partner on resolving this problem. We will provide the next update in 1 hour.

Posted Dec 25, 2019 - 03:05 PST

This incident affected: CARRIER NETWORK (SMS Long Code, North America).