SMS Delivery Delays to the Ooredoo Network in Algeria

Incident Report for Twilio

Resolved

We are no longer experiencing delivery report delays when sending to Ooredoo (formerly Nedjma) network in Algeria. This incident has been resolved.

Posted Sep 17, 2020 - 01:52 PDT

Update

We are observing recovery in delivery report delays [when sending to Ooredoo (formerly Nedjma) network in Algeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2hours or sooner once more information becomes available.

Posted Sep 17, 2020 - 00:20 PDT

Monitoring

We are observing recovery in delivery report delays [when sending to Ooredoo (formerly Nedjma) network in Algeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 mins or sooner once more information becomes available.

Posted Sep 16, 2020 - 22:43 PDT

Update

We continue to observe SMS delays to Ooredoo in Algeria and continue to work with our carrier partners towards resolution. We will provide additional updates as soon as we have more information.

Posted Sep 16, 2020 - 20:41 PDT

Update

We continue to observe SMS delays to Ooredoo in Algeria and continue to work with our carrier partners towards resolution. We will provide additional updates as soon as we have more information.

Posted Sep 16, 2020 - 19:21 PDT

Update

We continue to observe SMS delays to Ooredoo in Algeria and continue to work with our carrier partners towards resolution. We will provide additional updates as soon as we have more information.

Posted Sep 16, 2020 - 17:05 PDT

Update

We are observing SMS delivery delays for messages from Twilio to the Ooredoo (formerly Nedjma) network in Algeria. Our engineers are working with our carrier partners to resolve the issue. We will provide additional updates as soon we have more information.

Posted Sep 16, 2020 - 15:41 PDT

Investigating

Our monitoring systems have detected a potential issue regarding Programmable SMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 16, 2020 - 15:31 PDT