SMS Delivery Delays to Smart Philippines

Incident Report for Twilio

Resolved

The issue with SMS delivery delays when sending outbound messages to Smart network in Philippines has been resolved. The service is functioning normally at this time.

Posted May 21, 2022 - 23:25 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending outbound messages to Smart network in Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 21, 2022 - 21:25 PDT

Investigating

We are experiencing SMS delivery delays when sending outbound messages to Smart network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 21, 2022 - 20:30 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).