SMS Delivery Delays to the Altice Network in the US

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to the Altice network in the US. This incident has been resolved.

Posted Dec 25, 2023 - 23:30 PST

Monitoring

We have observed a recovery from the SMS delivery delays when sending messages to the Altice network in the US. We are monitoring the service to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 25, 2023 - 21:34 PST

Update

We continue to experience SMS delivery delays when sending messages to the Altice network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 25, 2023 - 19:50 PST

Update

We are experiencing SMS delivery delays when sending messages to the Altice network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 25, 2023 - 18:56 PST

Investigating

Our monitoring systems have detected a potential issue related to SMS delivery delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Dec 25, 2023 - 18:43 PST

This incident affected: CARRIER NETWORK (SMS Long Code, North America, SMS Short Code, North America).