SMS Delivery Delays via a Subset of Short Codes and Long Codes to Multiple Small Networks in US

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to a subset of short codes and long codes to Multiple Small Networks in the US. This incident has been resolved.

Posted Jul 18, 2024 - 15:07 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to a Subset of Short Codes and Long Codes to Multiple Small Networks in US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 18, 2024 - 13:08 PDT

Identified

Our engineers have identified the issue causing SMS Delivery Delays via a Subset of Short Codes and Long Codes to Multiple Small Networks in US and are working with our partner carrier for resolution. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 18, 2024 - 11:44 PDT

Investigating

After monitoring for some time, we started seeing a degradation of the service. We're experiencing SMS Delivery Delays to Multiple Small Networks in US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 18, 2024 - 10:44 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to a subset of short codes and long codes to Multiple Small Networks in US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 18, 2024 - 09:38 PDT

Update

We are experiencing SMS delivery delays when sending messages to Multiple Small Networks in US via a subset of short codes and long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours as soon as more information becomes available.

Posted Jul 18, 2024 - 07:55 PDT

Investigating

Our monitoring systems have detected a potential issue on SMS Delivery Delays to Multiple Small Networks in US. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 18, 2024 - 07:44 PDT

This incident affected: CARRIER NETWORK (SMS Long Code, North America, SMS Short Code, North America).